Platform & App Care
Launch is the beginning, not the end.
Without clear management after launch, platforms grind to a halt. We take on that role, or help you anchor it inside your organisation.
What is Platform & App Care?
Platform Care and App Care are maintenance agreements for after launch: updates, monitoring, support and app store publications. They also cover software built by another team, after an exploration. Which tasks and availability are included is set per product. New features get separate, agreed capacity. Documentation and transferable access make it possible to continue with another team later.
Products we have maintained and improved for years
What happens when nobody takes on the management
Dependencies, hosting, app stores and that one scheduled task: all the knowledge sat with a single person.
SDKs, privacy labels and architecture requirements keep changing. An app is never finished for good.
Everyone knows the priorities, but nobody has the time or the technical knowledge to plan them step by step. So every further development becomes a new, expensive project every three years.
If you want to switch suppliers easily, the code, documentation and access must be yours and transferable. We keep a constant eye on this within Care. It is not an empty promise.
Three ways to keep going after launch
Web platforms, Nimbu, integrations and custom apps.
- updates and bug fixes
- monitoring
- support
- hosting coordination
- small improvements
- quarterly roadmap call
iOS and Android.
- SDK and dependency updates
- publication in the app stores
- crash monitoring
- compatibility with the backend
- checks for new operating systems and devices
- small UX improvements
Fixed capacity per month, not a pile of loose tickets.
- priorities and planning
- design and development
- AI workflows on the existing product
- reporting
We agree which updates, monitoring and support are included, when we are available and how quickly we respond. New features get a separate budget or agreed development capacity. A response time is not a guarantee that every problem is solved within that time.
Not just delivered, but maintained for the long run
Years of further development without starting over each time
From a commercial website to registration, contracts, payments and integrations. Thanks to Care, the product kept growing without ever starting over from scratch.
Web and app, season after season
Volunteers, trips and app stores. A product that is allowed to change without turning into a completely new project every year.
In use since May 2024, further development ongoing
86,000 readers and 2.7 million migrated loans. Going live was the start of the real work in the library.
Even if we didn’t build it.
We start with a technical and product exploration of the code, infrastructure, accounts, dependencies and documentation. Then we propose Care or further development, or we tell you honestly that it is not a fit. If the collaboration ever ends, you can continue without us, and you will be in a better position than before.
Questions we often get
Sometimes. We examine the software first and only then take on responsibility. We don’t promise an SLA for code we don’t understand.
Only if it is agreed contractually. By default we work with clear availability hours and response times, not with an on-call service that only exists on paper.
Yes, within a suitable Care or evolution plan. Loose emails without context are slow and expensive for both sides.
Then code, documentation and access must be transferable. No lock-in is a working agreement, not a slogan. We build so that you can one day continue without us.
We recommend it. For apps almost always, because the app stores keep changing. For a simple website, a lighter plan is sometimes enough. We don’t push a subscription when hosting and an internal owner are sufficient.
Want to stop the product from stalling after launch?
An existing platform, an app or a product you took over from someone else: describe the situation. We’ll tell you honestly whether Care is a fit.
You’ll talk to someone who thinks along on the substance. No obligation, no standard pitch.